Routine medical questions should be directed to our office between 8:00am to 4:00pm, Monday through Friday except for holidays. We have a Triage Nurse available by phone during those hours to answer questions and begin evaluation of problems. All calls are routed through a front office staff member and sent to the triage nurse. Please let the receptionist know if your call is of an emergent or urgent nature, and your call will be attended to as soon as possible. If you develop a problem that you feel requires urgent attention, it is important to call early in the day to talk with the Triage Nurse so that an appointment can be scheduled appropriately with a physician or the nurse practitioner as needed. If your question or problem is non-emergent, the Triage Nurse will return your call within one business day, but please stay available by the phone to receive the call or let us know when we can reach you.
If urgent or emergent questions or problems arise outside of office hours, we always can be reached on a 24-hour basis through our answering service at (360) 715-2441. This line is for urgent or emergent questions or problems that cannot wait until the morning. Please indicate to the answering service the urgency of your call. If you do not get a return call shortly, it may be because we are taking care of another emergent problem, in surgery, or delivering a baby. In such cases if we have not gotten back to you within one hour, please call the answering service. In the case of emergencies, the Childbirth Center at St. Joseph Hospital, (36) 738-6360 can also be called directly. If you have a life-threatening emergency, call 911. Prescription refills will not be processed by any on call physicians.